First, please check the order's logistics to confirm the delivery status. If it shows "delivered", you can contact us to verify the recipient; if it's in transit, we have a dedicated person in charge of coordinating with the courier for real-time tracking. Please check if your delivery address and phone number are correct. If there is any mistake, please inform us promptly to make corrections. We will maintain close communication with you and discuss solutions such as re-shipping or refunding.

We adhere to the "customer service first" principle in after-sales support. We offer a one-year warranty period, covering free repairs or replacements for non-human-induced issues. A dedicated professional team is available 24 hours a day, and we conduct regular follow-up visits to ensure customer satisfaction.

Yes.

Samples of regular sizes are free of charge.

Our production process adopts industrialized standard procedures. Component cutting, gluing, and forming are completed in enclosed workshops. Prefabricated components undergo quality inspection at the factory before being transported to the site, which ensures the consistency and traceability of building quality. In addition, the company is equipped with advanced processing equipment, skilled workers, and an experienced production management team, enabling us to provide customers with high-quality and reliable wooden structure design and processing services.

Yes.